FAQ

Q: Do you source your products ethically?
A: Yes, very much so!

Q: Do you ensure your partners maintain legal and ethical processes?
A: Most definitely! We like to meet with our partners and gain a raw feel for how their operations work. A further benefit to this is that we can be certain of the quality of the products before our customers receive them!

Q: Are you donating a percentage to worthwhile causes?
A: We are a business committed to raising money to donate to designated causes to help prevent further plastic pollution. This will be achieved by donating a percentage of our sales is one of our key pillars of the brand in that we are dedicated to giving back and doing our bit to prevent further damage to the ecosystem of our planet.

Q: What happens once I order from don’t break 345?
A: You take a seat. You think about the difference you have just made. And then you wait… approximately 3-5 business days (but please move from your seat within this time-frame).

Q: Do you Ship Worldwide?
A: Across all axis, yes we do!

Q: Do you offer discounts?
A: The more you order, the sooner you’ll find out what we have in store for you…

Q: Can I put my reusable cup in the microwave?
A: No, we advise you don’t! If you wish to heat or reheat a drink for example, then we strongly advise you transfer the contents to a ceramic cup, then after heating, pour back into the reusable cup.

Q: Is the reusable cup biodegradable?
A: It is indeed! It will biodegrade at landfill. In regards to the silicon sleeve and lid, they may be recyclable depending  on your local council waste management policies.

Q: How do I maintain healthy life for my reusable cup?
A: Treat it with respect and it should fulfil your hydrating needs indefinitely. Please avoid dropping the cup or applying too much pressure to the cup as it could cause the bamboo to crack. Once used, if you wish to wash your cup then please do so via hand wash or on the top shelf in your dishwasher.

Q: Are the cups safe to use?
A: Yes, they are food-safe and free from *BPA and phthalates (which tend to be found in plastics).

*BPA is Bisphenol A which is a common building block in resins and some types of plastic. It’s what’s known as an endocrine disrupting compound. In the body, these chemicals can act like hormones or disrupt normal hormone functions